Tell Tax Planner Pro what issues you are having and if a function or feature needs to be fixed.
** For Calculation Issues (Required) **
If you’re submitting a calculation issue, please include:
What you expected the result to be
The number you actually got in Tax Planner Pro
How you arrived at your expected result (show your work or logic)
This level of detail helps us quickly determine whether there’s a true software issue or if the result is due to tax rules, settings, or inputs.
Tickets that do not include your expected calculation and reasoning may be closed without review, simply because we don’t have enough information to investigate.
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